Terms & Conditions

PAYMENT POLICY:

PRICING POLICY:
The product prices listed on the Website are current and updated. However, these are subject to change without advance notice.
All prices on this web site are processed in Indian Rupees and other currencies and the prices are inclusive of all taxes.
We will bill at the price in effect, at the time of shipping.
Our products are liable for GST in India.
All international shipping orders may attract local duties applicable in that country and the customer will have to pay locally, accordingly.

PAYMENT OPTIONS:
Everyday Ethical Website offers immediate online orders through the following modes of payment:
Domestic and international credit cards, issued by banks and institutions that are part of the Visa and MasterCard  Network and Visa Debit cards
From select banks in India. A full list is available at the time of Check Out and prior to making payments for purchases.
Please note that for Visa and MasterCard you will require to submit your 16-digit credit card number, card expiry date and a 3-digit CVV number (on the back of the card), when you make an online transaction using your Credit Card. The Credit Card transaction will appear on your bank statement.

PRICING SECURITY:
All transactions processed at Everyday Ethical Global Ltd are protected by SSL (Secure Sockets Layer). Any information you enter when transacting through our Website is sent in a Secure Socket Layer (SSL) session and is encrypted to protect you against unintentional disclosure to third parties. This is an assurance that we follow the best security practices adopted by major online vendor, where all payments are processed in real-time, for your security and immediate peace of mind.

SHIPPING POLICY:
Domestic: We offer free shipping on all domestic orders of worth Rs. 499/- above.
Purchases are shipped from our warehouse in Bhuj, Kachchh, Gujarat by courier. Please allow the following number of days as mentioned in receipt of your order.
Items may move or shift whilst in transit and products may even shift from boxes. Returns will not be accepted in any of these cases where the issue is due to movements in transit.

DELIVERY FOR PREPAID ORDERS:
72 to 90 hours for all metro cities (Monday to Saturday).
An additional day may be required for remote areas.
1 week for all international shipments (7 Working Days).

CASH ON DELIVERY ORDERS:
48 to 72 hours for all metro cities (Monday to Saturday).
An additional day may be required for remote areas.
1 week for all international shipments (7 Working Days).
Everyday Ethical Global Ltd. takes no responsibility for goods signed by an alternative person during delivery or product damage after delivery.
Shipping and handling rates may vary based on product, packaging, size, volume, type and other considerations. The shipping and handling charges are mentioned at the time of check out and consumers will know about this before making payments.

RETURN AND REFUND POLICY:


RETURN POLICY:
To return any items, please contact Customer Service or email on info@preprod.everydayethicalglobal.com
We will issue a product exchange for any product that is returned in a saleable and undamaged condition, in its original packaging, within 15 calendar days of the delivery date or return request date. All products to be exchanged must be accompanied by the original receipt. Please note that Postage charges will not be refunded.
Everyday Ethical Global Ltd. does not accept returns if the product packaging has been tampered with, opened or if the products have been used. If however, the packaging is still intact and is in the same condition as it was when the customer has received the product, Customers may contact us for a return. Also please note that we cannot offer an exchange or refund on any product on sale, or a product that has been opened and/or used. Everyday Ethical Global Ltd. is not responsible for damage after delivery.
Note: In Case, The customer has received Defective / Damaged / Wrong Product; they need to send product video to info@preprod.everydayethicalglobal.com
To return any items, please inform at our Customer Care Number at +91 9537781900 or by email at info@preprod.everydayethicalglobal.com
Please allow one to three weeks from the day you return your package, for your request to be processed. You will be contacted once your return is complete.
All claims for shortages or damages must be reported to customer service on the day of delivery.

REPLACEMENTS:
Return/exchange requests are subject to an inspection and checking by the Everyday Ethical Global Ltd. Customer Care Team. If you claim a leakage in the product or if it was damaged during the delivery process, please send us an email with product images and the batch number, within 7 days of the delivery. We shall take 48-72 hours to perform a quality check. If the product passes the quality test, we shall initiate return/exchange process. Damages due to neglect, improper usage or wrong application will not be covered under our Exchange/Returns Policy.
Each item can only be exchanged once. No cash refunds are permitted.
An item is eligible for return if it fulfills any of the following conditions:
Sold in a physically damaged condition.
Has missing parts or accessories.
Product packaging not opened, product not used.

SHIPPING CHARGES:
In the case of “Damaged / Defective / Wrong product received”: The Shipping expenses will be beard from our end. Note: The package will be picked up within 2-4 business days from the customer’s end.
After the pickup, we can re-dispatch the product (it will take 5-6 business day for delivery) or can make the refund only

REFUNDS:
Once the return is received and inspected, our team will contact the customer to notify you that we have received a returned item. We will also notify the customer about the approval or rejection of the refund.
Note: Refund will only be done in case the customer has received Damaged / Defective / Wrong Product, Refund will be processed through the same mode within 10 working days, and Product can be re-dispatched within 24 hours once the reverse product gets delivered back to us
Time Span of Refund: The process of a refund generally takes 7-10 working days.
Mode of Refund: Paid Through Debit / Credit Card or Net Banking – Customer will receive a full refund to the credit or a debit card or net banking for the purchase price of the item after approval of damaged/ defective /wrong product, the refund will be reflected in the account/card/wallet in 4-10 working days.
Paid through COD: The A refund will be made through NEFT directly to customer’s bank account. For that customer need to provide their bank details which include the following information:

      • Name of Account Holder
      • Bank Name
      • Bank Account Number
      • Branch
      • IFSC Code
      • Contact Number

Late or missing refunds:
If you haven’t received a refund within 7-10 working days after a confirmation call from our end, please inform at our Customer Care Number at +91 9537781900 or by email at info@preprod.everydayethicalglobal.com

CANCELLATION POLICY:
In case of cancellation of the order within the timeline, you will be charged 2.5% as payment gateway charges and the balance will be refunded to the cardholder and credited through the same payment instrument.

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