The personal information that we collect are:
· Email address or any other contact information
· Mobile phone number
· Demographic information like preferences, postcode and interests
· Other information related to the surveys of customers and/or offers
We also assure you that we do not collect or store your Debit Card, Credit Card or Banking Information provided by you at the time of any purchase transaction. Such data is transmitted directly through the payment gateway provider to the bank or payment network.
Hosting of the Data
The website is hosted with Data Hosting IT specialists of the third party. The information which is collected is placed on servers owned and managed by data hosting companies. However, we are not liable for breach of the data at the centers that host the website or any data theft.
How your Personal Information is used:
In order to provide better services from our side in the best possible way and to understand your specific requirements, the information provided by you is being used in following ways:
- To provide you customized service according to your interest
- To send promotional emails like newsletters, surveys or other email messages about our new products, events and special offers. If you do not wish to receive such emails, you can select the ‘Unsubscribe’ link on the Email at any time.
- To improve customer satisfaction level and our service quality through the feedback and data you provide to us. Also to improve our products and services
- For internal maintenance records
How we secure your Personal Information:
The personal information that you provide is safeguarded by Everyday Ethical Global Ltd. through reliable electronic, physical and managerial technologies. Appropriate steps are taken for any kind of unauthorized damage, access or alteration of your personal data.
Specific Technologies like Tracking Links, Cookies, Google Analytics etc. are used to customize your experience on our website. In order to collect information related to your visit to our website, we use several technologies like Internet Protocol address, Uniform Resource Locater (URL), browser language, browser type, date and time of request etc. This helps us to improve and customize your experience on our website.
Google Analytics: This website uses Google Analytics, a web analytics service provided by Google Inc. (“Google”). We use the information such as how you arrive at the Site, how often you’ve visited and which pages you looked at to compile reports using Google Analytics.
We assure you to share your personal information to third parties for marketing their services or products only with your consent. We may share your personal information with:
· Our Affiliates that market and distribute our products
· In Business Transfers made in order to develop our business, we may sell some of our assets. In these transactions, user information in which personal information is included is generally one of the business assets that are transferred. By the submission of your personal information on the website, it is understood that you agree to your data being transferred to such parties in these kind of circumstances.
· We may disclose your personal information if it is essential to comply with any applicable law, legal process, governmental request or regulation. Also, we may disclose any information if it is essential to prevent financial loss or physical harm in connection with actual or suspected illegal activity.
How Long We Keep Personal Information
The time period for which we keep personal information depends on the purpose for which we collect it. In all cases we keep it for as long as is necessary to fulfill the purposes for which we collected it. We will then delete or anonymize the personal information, unless we are legally required to retain it.
Changes To This Privacy Statement
We may update this Privacy Statement from time to time. Additionally, you are encouraged to check this privacy statement on a regular basis to be aware of the changes made to it.
How to Contact Us
RETURN AND REFUND POLICY
To return any items, please contact Customer Service or email on email@example.com
We will issue a product exchange for any product that is returned in a saleable and undamaged condition, in its original packaging, within 15 calendar days of the delivery date or return request date. All products to be exchanged must be accompanied by the original receipt. Please note that Postage charges will not be refunded.
Everyday Ethical Global Ltd. does not accept returns if the product packaging has been tampered with, opened or if the products have been used. If however, the packaging is still intact and is in the same condition as it was when the customer has received the product, Customers may contact us for a return. Also please note that we cannot offer an exchange or refund on any product on sale, or a product that has been opened and/or used. Everyday Ethical Global Ltd. is not responsible for damage after delivery.
Note: In Case, The customer has received Defective / Damaged / Wrong Product; they need to send product video to firstname.lastname@example.org
To return any items, please inform at our Customer Care Number at +91 9537781900 or by email at email@example.com
Please allow one to three weeks from the day you return your package, for your request to be processed. You will be contacted once your return is complete.
All claims for shortages or damages must be reported to customer service on the day of delivery.
Return/exchange requests are subject to an inspection and checking by the Everyday Ethical Global Ltd. Customer Care Team. If you claim a leakage in the product or if it was damaged during the delivery process, please send us an email with product images and the batch number, within 7 days of the delivery. We shall take 48-72 hours to perform a quality check. If the product passes the quality test, we shall initiate return/exchange process. Damages due to neglect, improper usage or wrong application will not be covered under our Exchange/Returns Policy.
Each item can only be exchanged once. No cash refunds are permitted.
An item is eligible for return if it fulfills any of the following conditions:
Sold in a physically damaged condition.
Has missing parts or accessories.
Product packaging not opened, product not used.
In the case of “Damaged / Defective / Wrong product received”: The Shipping expenses will be beard from our end. Note: The package will be picked up within 2-4 business days from the customer’s end.
After the pickup, we can re-dispatch the product (it will take 5-6 business day for delivery) or can make the refund only
Once the return is received and inspected, our team will contact the customer to notify you that we have received a returned item. We will also notify the customer about the approval or rejection of the refund.
Note: Refund will only be done in case the customer has received Damaged / Defective / Wrong Product, Refund will be processed through the same mode within 10 working days, and Product can be re-dispatched within 24 hours once the reverse product gets delivered back to us
Time Span of Refund: The process of a refund generally takes 7-10 working days.
Mode of Refund: Paid Through Debit / Credit Card or Net Banking – Customer will receive a full refund to the credit or a debit card or net banking for the purchase price of the item after approval of damaged/ defective /wrong product, the refund will be reflected in the account/card/wallet in 4-10 working days.
Paid through COD: The A refund will be made through NEFT directly to customer’s bank account. For that customer need to provide their bank details which include the following information:
- Name of Account Holder
- Bank Name
- Bank Account Number
- IFSC Code
- Contact Number
Late or missing refunds:
If you haven’t received a refund within 7-10 working days after a confirmation call from our end, please inform at our Customer Care Number at +91 9537781900 or by email at firstname.lastname@example.org